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GoFax vs eFax

At GoFax, we have no hidden nasties – just 100% transparency on our fees, charges and impeccable service.

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Australian owned & operated

Government accredited

Industry compliant

NBN ready

30,000+ businesses across Australia choose GoFax

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Why we're the best at what we do.

20

Years of messaging experience.

32,827

Customers and counting...

100%

Australian owned and operated.

Don’t be like these guys.
Skip the headache and sign up with GoFax from the get go.

“GoFax was awesome! So helpful! And you can actually, easily, talk to their support staff over the phone. Please give them a try if you’re struggling with your online faxing service. I struggled painfully with one of their competitors – never again.”

Jono

“Saved by GoFax. After a rather underwhelming experience with another eFax service provider, our transition to GoFax was not only quick and easy, it has also saved us several thousand dollars per year.”

Mike

“Thank you team. Mandy, Rob and Natalie were all fantastic in helping set up our account and helping organise our port from eFax. Due to ongoing failed transmissions and billing for failed transmissions due to going over allocated pages.”

Choice Psychology

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We’re biased, not ignorant

There’s no gimmicks – we’re here to give you the facts and let you decide which provider works best for your online faxing needs.

If you’re on the hunt for an online fax service, you may be overwhelmed with the choices available on the market. After analysing our competitors, we’re here to show you why GoFax is the superior choice.

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Where GoFax excels

  • 100% Australian owned and operated, with Australian-based sales & support teams offering a personalised experience during the onboarding process
  • For any type of organisation: self-employed, franchise, small business & corporate/enterprise.
  • Offering online fax services as well as SMS, with multi-purpose credits
  • Reducing costs and improving business communication efficiencies by 2x, compared to using legacy fax machines
  • HIPAA compliant, government accredited & maximum security features
  • 20+ years of messaging experience, with GoFax trusted across Australia & New Zealand

Where eFax excels

  • eFax has global fax sending capability, while GoFax is focused on the Australian & NZ markets
  • eFax offers electronic signature capabilities

“I can’t thank the GoFax team enough for working with us from start to finish to ensure our move was easy and pain-free. Everything was setup, our fax numbers were ported over and we now don’t have to worry about the reliability of our service.

Andrew, Head of Operations & Service Delivery

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GoFax = transparent + flexible pricing

No lock-in contracts

Keep your existing fax number

Australian-based sales & support

Standard

$14.95/m

150 send credits

150 fax receive pages

1 free fax number rental

1 new fax number or port your existing fax number

5 cents per additional fax page

$11 setup fee

Standard

$14.95/m

150 send credits

150 fax receive pages

1 free fax number rental

1 new fax number or port your existing fax number

5 cents per additional fax page

$11 setup fee

Premium

$24.95/m

300 send credits

300 fax receive pages

1 free fax number rental

1 new fax number or port your existing fax number

5 cents per additional fax page

$11 setup fee

Pro

$40.95/m

500 send credits

500 fax receive pages

1 free fax number rental

1 new fax number or port your existing fax number

5 cents per additional fax page

$11 setup fee

All pricing in AUD incl. GST. View terms & conditions at the bottom of the page.

GoFax ideal customer checklist

You send and/or receive fax, or SMS (low or high volume)

You’re looking for a way to eliminate fax machines and switch to a secure, reliable and cost-effective online fax solution

You’re trying to avoid the complications of the NBN roll-out and need a reliable online fax provider

You need an online fax solution that can scale with your business’ communications needs and growth

You need an online fax solution with multiple ways to send, including API integration, email, secure web portal and mobile app

We’ll let you connect the dots… ;)

“After a rather underwhelming experience with another eFax service provider, our transition to GoFax was not only quick and easy, it has also saved us several thousand dollars per year.”

Mike Diamond

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How GoFax stacks up

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Target organisation size

From individuals, to small businesses and corporates that send and/or receive a high volume of faxes.

From individuals, to small businesses and corporates that send and/or receive a high volume of faxes.

Security, compliance and accreditation

HIPAA compliant, APPs compliant, QLD & NSW government accredited, alongside secure cloud storage, data sovereignty options and optional auto-delete fax function.

Some security & compliance measures, but are not clearly outlined on the website.

Pricing

Pricing starts at $14.95 AUD per month and provides customised packages and post-paid billing based on send volume. An $11 setup fee is charged for any receive fax plans.

Pricing starts at $16.95 AUD per month, with a $10 non-refundable setup fee. Their pricing does not include hidden costs such as costs incurred for failed fax sends.

Customer success & support

Dedicated Australian-based sales & support team, available via live chat, phone and email.

Overseas call centre contactable via phone Mon-Fri, 9am-6pm. Alternatively contactable via email or live chat (however response times vary).

Multiple solutions

Online fax provider, as well as SMS

Only online fax services

Training & implementation

Dedicated account manager offering hands-on assistance, in-depth documentation, knowledgebase and videos.

No dedicated onboarding assistance or hands-on support, just video content available on the website.

Make the switch to GoFax today

Terms & Conditions

All prices are in AUD and inclusive of GST, currently 10%. Tax excluded for international purchases. For purchases outside Australia, please contact us.

$11 once-off setup fee per fax number, not applicable on Standard Receive Plans. 5 cents inc. GST per additional fax page received over the included monthly quota.

^ Where the exchange is available in Australia. Some locations may be limited/or unavailable to order.

^^ Credits expire each month and are non-transferable. Send Credits are calculated as follows, Australian national send pricing includes sending to standard fax and mobile numbers. Fax – only charged for successfully sent fax pages. 1 page= 1 credit. A per page cost of 2 credits applies to sending faxes to 1300, 13 or 1800 fax numbers. A flag fall fee of 1 credit per number attempted applies to fax attempts where a connection is established but no valid fax connection is obtained, returning a status result of ‘connection but not a fax machine’. SMS – up to 160 characters = 1 SMS message sent to standard mobile within Australia = .8 credits; standard mobile to NZ = 1.5 credits. International rates will differ based on destination. View international fax send credit charges. View international SMS send credit charges. Additional 25% per credit for high-resolution fax page sending. All prices are subject to change without notice.

* The porting in of existing fax numbers is subject to number type, carrier and configuration, see more on Fax Number Porting. The porting away of fax numbers is available on all custom ordered fax numbers or ported in fax numbers. Porting away is not available on GoFax system numbers.

All prices are subject to change without notice.

You can view our full list of terms & conditions here.

 

© GoFax 2022

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